FAQ's
When will my order ship?
We will ship your order as fast as we possibly can. When your order ships, we will send you an email letting you know that it is in transit.
All our products are handmade to order. This means that order processing time takes around 5-7 days before shipping.
tShipping can take 7-10 business days to send as we use Australia post. 🇦🇺Â
We perform an in-house quality check before packaging your order and getting it ready to be shipped to you.
These processes may take some time depending on staffing limitations set and other logistical procedures. Thank you kindly for your patience.
Where does the company operate from?
Our main office is located in a small country town in Adelaide, South Australia, and we create, ship and process all of our orders from here.
What types of payment do you accept?
We accept all major forms of payment, including Visa Cards, Master Card. If you have any questions referring to payment, please do not hesitate to contact us.
Is delivery free?
Yes, on orders over $80.
Delivery fee is charged at the rate set by Australia Post who is shipping carrier.
Do you Delivery?
Yes, if you live local, we can arrange a collection point and delivery of your item. Email me first to see if we can arrange it.
Can I have Something Custom with my Own design?
Yes, we can accommodate most designs in certain formats. Before placing an order message first so we can chat about what you're looking for and we can ensure that we can deliver it for you.
Where do the products come from?
All products, except the cups/mugs are handmade to order. We take recycled materials and transform them into a new beautiful product. All materials are sourced locally in Adelaide from second hand stores. We do this so you can give back to the community by supporting local charity stores that help the community through your purchases.
Â
Â